RealHealth is sensitive to the privacy of those that visit our Web site. We recognize the need for appropriate protections and management of your personal information that is provided to us via this Website. RealHealth has therefore established this Privacy Policy to assist you to understand what information we collect and how that information is used.

This Website, and that of any operating subsidiaries, is owned and controlled by RealHealth Pain Management Ltd t/a the RealHealth Institute, Smile House, 2 East Union Street, Rugby CV22 6AJ. By accessing this Website, you acknowledge the terms and conditions set forth herein. We reserve the right to change these policies from time to time, without notice and at our sole discretion.
What personally identifiable information does RealHealth collect from you?
RealHealth collects information from our users at several different points on our Web site. In general, you can visit the RealHealth Website without telling us who you are or revealing any personal information about yourself. We track visiting domains, internet addresses of the domains from which people visit us to track a user's session and the user's browser also lets us know the type of computer and operating system being used. This allows us to analyse the information as to which parts of our site users spend their time and their length of stay but does not give us any personal information about the user. Specifically, a user's session will be tracked, but the user will be anonymous.

Sometimes however, we will ask you to voluntarily provide information about yourself. Generally this information is requested when you are asked for one or more of the following: 1) to register before downloading software; 2) registering for attendance to an online seminar, demo or a seminar or trade show; 3) filling out a sales information request or contact form; 4), viewing a recorded event; 5) becoming a registered user; 6) signing up for a mailing list; 7) during correspondence with us; 8) entering a promotional/informational feature via the Web site, or 9) completing a survey that we use for research, and 10) any other such activities as we deem necessary. Occasionally, we may use this information when we notify you about important changes to the Web site. RealHealth does not collect any personally identifiable financial information. However, you may be asked to provide information, including but not limited to, your name, e-mail address, postal address and telephone number.

You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, you may not be able to complete the applicable transaction.

How RealHealth collects and will use information collected
RealHealth is the owner of the information collected on this site. We will not sell, share, trade or rent this information to others in ways different from what is disclosed in this privacy policy. RealHealth collects information from several points on our website.

When we capture such information about your session or about you, we may use it for research or to improve our Web site and the services we offer you. We will ask you if you want us to use the information you provide to continue contact with you. The mediums in which we may contact you are including but not limited to e-mail, telephone, or snail-mail (for example, to send you information or special offers, or for other marketing purposes). We will not contact you unless you have either given us permission to do so or are a customer of RealHealth.

What are cookies and how does Maymask use them?
Some of our Web pages utilise "cookies" which are small text files placed on your computer's hard drive that are read by the server that placed them, are unable to execute any code or virus and cannot take any additional information from your hard drive. These cookies allow the RealHealth Website to recognise you when you revisit the site, and are able to remember certain information about you, such as your preferences in the site and the type of content you find of interest so that we can better serve you with more tailored information when you return to our site.

You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. The information we collect and analyse is used to improve our service to you and personalise your web-browsing experience.

Links to other Web sites and Third Parties
RealHealth's Website may contain links to other sites on the Internet, which are owned and operated by RealHealth's subsidiaries, partners, customers, advertisers and other third parties. RealHealth has not reviewed and will not review these Web sites. RealHealth has no control over such external sites, does not endorse any external sites and is not responsible or liable for any content, advertising, products, or other materials that may appear on or may be available on, from or through any such external site. We encourage our users to be aware that when they leave our site or click on a link to another site from our site, that they should read the privacy statements of each and every Website that collects personally identifiable information. RealHealth is not responsible for the privacy practices of such other sites or any other Web sites that are linked to our site that may collect personally identifiable information about you. The data collection practices of those Web sites are not covered by RealHealth’s Privacy Policy.
Data Protection
With whom this information is shared
RealHealth does not sell, trade, or rent your personal information to others, except as specified in this Privacy Policy. When you are at our site and are asked for personal information, you are sharing that information only with RealHealth and its customary business partners unless otherwise specifically stated. We may offer a service or promotion in conjunction with business partners, for example, a joint seminar or a product integration solution. In cases such as these, information collected may be shared by both companies.

We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact and billing information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. RealHealth is not responsible for, nor do we have any liability in connection with the control or use of the information by such third parties.

The other circumstance under which RealHealth may disclose your personal information to another party is when legally required to do so or when we believe, in good faith, that the law requires such a disclosure. For example, we will share such information if we have reason to believe that the information is necessary to identify, contact or bring legal action against someone who may be either causing injury to or interference with RealHealth's rights or property, or RealHealth customers or affiliates.

What options you have regarding collection, use, and distribution of your information
If you provide us with your e-mail or postal address, or have done so in the past, we may use it to send you information on the latest RealHealth services, products, promotions, and events. We may use information you have given to us, for example, to measure consumer interest in our various products, or to inform you about new services and products. These offers may be based on information you provided in your initial transaction with us or in surveys. RealHealth provides customers with an easy means to decline to receive such e-mail offers.
What is RealHealth’s policy on allowing you to update, correct, or delete your personally identifiable information?
If you would like to have your identifiable information removed or you would like to unsubscribe to this list, please send an email to To update, change or correct your personal information, please send an e-mail to

What security precautions are in place to protect the loss, misuse, or alteration of your information
To protect the privacy of any personal information you may have provided, RealHealth employs industry-standard controls including physical access controls, Internet firewalls, intrusion detection, and network monitoring. Additionally, only authorised administrators and staff have access to systems containing such information. Backup data are securely stored and not shared with third-parties.


The RealHealth Intensive treatment programme


Pain is an intensely personal experience. Our team will carry out an in-depth assessment to establish which programme is best suited to your needs.


This is our 3 week group based residential programme, delivered by a group of specialist clinicians who work with you to help you manage the impact of pain on all areas of your life.


This is our one or two-week group based residential programme, delivered by a smaller group of specialist clinicians who work with you to help you manage the impact of pain on all areas of your life.